AirBills SMS Messaging Program

Last updated: July 15, 2026

1. Program Description

AirBills, Inc. ("AirBills") sends recurring, transactional utility-billing text messages to residents of properties managed by our property-management clients. Messages include: bill-ready alerts, amount due, due-date reminders, and payment confirmations. AirBills does not send marketing or promotional text messages under this program.

2. How You Opt In

Residents are invited to the AirBills resident portal by their property manager. Consent to receive text messages is collected inside the portal after the resident signs in:

  • The resident is shown an opt-in form titled "Stay on top of your utility bills" displaying their mobile number and the full consent disclosure.
  • The resident must check an unchecked consent checkbox and press "Enable text alerts" to opt in.
  • Consent is not a condition of any service.
  • Each opt-in is recorded with a timestamp, IP address, and the version of the disclosure shown.

The consent disclosure shown on the opt-in form reads: "Text me my utility bills. I agree to receive recurring utility billing text messages (bill ready, amount due, due-date and payment reminders) from AirBills at the mobile number provided. Consent is not a condition of any service. Msg frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help."

3. Message Frequency

Message frequency varies based on your utility billing activity. Most residents receive approximately 2-6 messages per month.

4. Message and Data Rates

Message and data rates may apply. Standard carrier charges depend on your mobile plan. AirBills does not charge for text messages.

5. Help

For help, reply HELP to any AirBills text message, email mph@support.airbills.co, or call +1 (650) 567-6363 (Mon-Fri, 9 AM-5 PM ET).

6. Opt Out

Reply STOP to any AirBills text message to opt out at any time. You will receive a final confirmation message and no further texts will be sent. You can re-subscribe by replying START or by re-enabling text alerts in the resident portal.

7. Privacy

Mobile information and text-messaging opt-in data and consent are never shared with third parties or affiliates for marketing, promotional, or lead-generation purposes. See our Privacy Policy and Terms of Service for full details.