Privacy Policy

1. Introduction

AirBills, Inc. ("AirBills," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered utility management platform, website, and related services (collectively, the "Services").

By using our Services, you consent to the data practices described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not access or use the Services.

2. Information We Collect

We collect several types of information from and about users of our Services:

2.1 Personal Identifiers

• Name and contact information (email address, phone number)
• Business name and title
• Account credentials
• Mailing address

2.2 Financial Information

• Bank account information for payment processing
• Billing and payment history
• Utility account numbers and billing data
• Transaction records

2.3 Property Information

• Property addresses and unit information
• Tenant and resident data
• Move-in and move-out dates
• Utility usage and consumption data

2.4 Utility Provider Credentials

• Login credentials for utility provider portals (stored encrypted)
• Utility account information
• Meter numbers and service identifiers

2.5 Usage Data

• Platform interaction and activity logs
• Feature usage patterns
• Device and browser information
• IP addresses and location data

3. How We Collect Information

We collect information through the following methods:

3.1 Direct Collection

Information you provide directly when you register for an account, set up integrations, enter property data, or contact us for support.

3.2 Third-Party Sources

Information from integrated services such as:

• Property management systems (e.g., Yardi)
• Utility providers
• Payment processors

3.3 Automatic Collection

Information collected automatically through cookies, analytics tools, and server logs when you use our Services. See our Cookie Policy for more details.

4. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Process utility bills and allocate costs to tenants
• Generate reports and analytics
• Process payments and transactions
• Communicate with you about your account and Services
• Send service updates and promotional materials (with consent)
• Respond to customer support inquiries
• Detect, prevent, and address technical issues and fraud
• Comply with legal obligations
• Enforce our Terms of Service

5. Information Sharing and Disclosure

We may share your information in the following circumstances:

5.1 Service Providers

We share information with third-party vendors who perform services on our behalf, including:

• Cloud infrastructure and hosting providers
• Payment processors
• Analytics providers
• Customer support tools

5.2 Integration Partners

When you connect your account to third-party services (e.g., Yardi, utility providers), we share necessary information to enable those integrations.

5.3 Legal Requirements

We may disclose information when required by law, court order, or government request, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

5.4 Business Transfers

If AirBills is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5.5 We Do Not Sell Your Personal Information

AirBills does not sell, rent, or trade your personal information to third parties for their marketing purposes.

6. Data Security

We implement appropriate technical and organizational measures to protect your information, including:

• Encryption of data at rest and in transit using industry-standard protocols
• Encrypted storage of sensitive credentials (e.g., utility provider passwords)
• Role-based access controls and authentication
• Regular security audits and vulnerability assessments
• Employee training on data protection practices
• Incident response procedures for potential security breaches

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our Services and fulfill the purposes described in this Privacy Policy, unless a longer retention period is required by law.

When you request deletion of your account:

• We will delete or anonymize your personal information within 24 months
• Some information may be retained longer for legal, tax, or regulatory compliance
• Financial records may be retained for up to 7 years as required by law
• Anonymized or aggregated data may be retained indefinitely for analytics

8. Your Privacy Rights (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

8.1 Right to Know

You have the right to request information about the categories and specific pieces of personal information we have collected about you, the purposes for collection, and the categories of third parties with whom we share your information.

8.2 Right to Delete

You have the right to request deletion of your personal information, subject to certain exceptions (e.g., legal obligations, ongoing business relationships).

8.3 Right to Opt-Out of Sale

AirBills does not sell personal information as defined by the CCPA. Therefore, we do not offer an opt-out mechanism for the sale of personal information.

8.4 Right to Non-Discrimination

We will not discriminate against you for exercising your CCPA rights. You will not receive different pricing or service quality based on your privacy choices.

8.5 Exercising Your Rights

To exercise any of these rights, please contact us at legal@airbills.ai. We will verify your identity before processing your request and respond within 45 days.

9. Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at legal@airbills.ai, and we will delete such information.

10. Third-Party Links

Our Services may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you by:

• Posting the updated policy on our website with a new effective date
• Sending an email notification to registered users
• Displaying a prominent notice within the Services

Your continued use of the Services after the effective date of any changes constitutes acceptance of the revised Privacy Policy.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: