Overview
You will onboard and retain AirBills customers — property managers and operators running real portfolios on our platform. You will be their quarterback into Operations and Engineering when things get hard.
What you’ll do
- Onboard new customers from contract signature through first value.
- Run quarterly business reviews; turn data into renewal and expansion.
- Quarterback escalations into Operations and Engineering.
- Build the playbooks the rest of the CS team will use.
- Identify expansion and ESG cross-sell opportunities.
- Be the voice of the customer back to Product.
What we’re looking for
- 3+ years of CSM at a B2B SaaS company.
- Has owned a renewal number and hit it.
- Comfortable digging into utility-billing and operational data.
- Strong written + verbal communicator with executive stakeholders.
- Bias for action — closes loops without being asked.
Nice to have
- Proptech background (Yardi, AppFolio, Buildium, RealPage exposure).
- Utility / energy domain experience.
- Has helped build a CS function from scratch.
Compensation & location
Base salary (mid-point)
$115,000
Range: $95,000 – $135,000 OTE
Location: Dallas, TX
Final offer depends on experience, location, and interview signal. Equity grants come with every offer. We also cover health, dental, vision, and a learning budget.
About the team
We are a remote-first team and Customer Success sits at the center of how we grow. You will partner closely with Operations, Product, and customers to make every renewal an easy yes.